Verizon, customer service at its worst!!!!!

OK, here I go again. I got a bill in the mail from Verizon for 405.57. For deactivation fees for the two lines, late fees, service fees. I was not a happy camper, if you read my earlier post, you know that we had a lot of problems with Verizon, so we canceled the service well within the 30 days "try me" offer. We went in on November 4TH, and canceled on November 21st. I called their "Customer Service" line and talked to a Kip, he read the comments and said that he would try to help. Took him forever but he said he had given me the credits, but they would have to be approved by his supervisors. I said I appreciated him telling me that but with my past history of no one doing what they said they did I was not going to take his word for it that this was finally canceled unless I had something in my hand, could they fax me something that said the service has been canceled and I have been credited back the early deactivation fees. Kip said no. I said well then I need to talk to your supervisor, this took forever, I had to sit there and listen to their "your important to us" over and over. Finally George a supervisor got on the line and said how could he help, I said are you aware of any of this, I am so sick of repeating this story! He said yes that Kip had updated him. He went on to say that Kip had went above and beyond his duty to give me the credits, that I should have waited for the credits to come from the billing department. Which is two billings after you cancel. He said well you jumped the gun by calling before the two billings, I told George that no one ever told us that for one thing, and no, I was not going to get a bill for over 400 hundred dollars and not question it, I paid my bills and was not going to just blow it off, thinking Verizon would eventually correct their mistake. I said Kip should be congratulated for actually doing what he said he was going to do. I could not believe this guy, I jumped the gun because I questioned their over 400 dollar charge. I wanted his full name but he would not give it, how many George's can there be out there anyway????? I told him, you put this commercial out there that says "try us for 30 days and if you don't love us, we will take care of the charges". I wonder how many other people were duped in to that commercial????? Tomorrow its typing a e-mail to TV-8, they may not investigate, but will make me feel better.

Babies Babies Babies

Just got a very special Christmas card and it said "Congratulations your gonna be a Grandma again". Now this was more to the point and I got it right away. Unlike the time I got a beautiful grandmother figurine and thought what a nice gift from Jessica and Greg, never realizing that they got it for me to announce their new baby coming. Anyway, I was totally shocked, on this one I was not let in on the planning of the new one, come to think of it I don't think most of the kids told me that they were trying, but thats ok, I don't tell all my medical stuff either. I know this will be a tough time for the new parents but they have done it so successfully with their daughter I know they will do super with the new one too. When Melissa told Sam, he just looked at her and gave her a "Sam Look", if you have been around him you know what that is. Hope its a easy pregnancy, as easy as they can get. And hope the job situation gets a whole lot better for Johnny. This is really a miracle, and so happy for them.

Pulling my HAIR out

In the selling of Kubota Central Clare, I have ran up against issues that I never thought I would have to confront. I am so sick of our Vendors not canceling our accounts and letting the new company charge on our accounts. I wrote "letters of intent" to close out all account numbers. But did they do it NO, they are waiting for the new owners to send in their financials. Which they are not doing. Whats is wrong with this picture? I feel it is my responsibility to make sure our accounts are clear and credited with the correct amount, yes I could just say SCREW it and never mind. But I have a strong commitment of what is right and wrong. So I will follow through and make sure this business is credited the correct amt. And if you see me with a bald head then you will know that its been a little harder then I thought it would be.