A New Granddaughter

A new Granddaughter for 2008, who could ask for anything more. Olivia was born on Jan 1st. A sweet little bundle of joy. She reminds me of her daddy when he was brand new. She has darker hair then what Greg had as a baby, but that little sweet nose and delicate little chin remind me of Greg. I held Olivia for a short time today, under her Dad's watchful eyes. She seemed pretty calm after what she had been through in the previous hours. I am sure we will become fast friends like my other granddaughters. Rylie turns 9 in a little less then a week, and I can remember when she was brand new like it was yesterday. She was my first Granddaughter and I could not get enough of snuggling with her. She has grown to be such a dear young lady. Her folks should be very proud of the kind, sweet soul she is. Rylie will be a very good example for Olivia. My other Granddaughter is full of spirit and sweetness, Shelby. She also is growing into a graceful young lady. She looks up to Rylie the way I am sure Olivia will someday look up to Shelby. Parents of these beautiful young ladies could not ask for anything more. I love my grandsons too, don't get me wrong, but there is something special about Little Girls. Some can be more work at raising then others but little girls want to be loved and adored and most problems can melt away if they always know they have someones lap, be it Dad, or Mom, or Grandpa or Grandma or Uncle or Aunt etc. etc. etc. Just so its someone that loves them and supports them in their times of need and times of want, and most of all in times of for no particular reason, to be loved unconditionally.

Verizon, customer service at its worst!!!!!

OK, here I go again. I got a bill in the mail from Verizon for 405.57. For deactivation fees for the two lines, late fees, service fees. I was not a happy camper, if you read my earlier post, you know that we had a lot of problems with Verizon, so we canceled the service well within the 30 days "try me" offer. We went in on November 4TH, and canceled on November 21st. I called their "Customer Service" line and talked to a Kip, he read the comments and said that he would try to help. Took him forever but he said he had given me the credits, but they would have to be approved by his supervisors. I said I appreciated him telling me that but with my past history of no one doing what they said they did I was not going to take his word for it that this was finally canceled unless I had something in my hand, could they fax me something that said the service has been canceled and I have been credited back the early deactivation fees. Kip said no. I said well then I need to talk to your supervisor, this took forever, I had to sit there and listen to their "your important to us" over and over. Finally George a supervisor got on the line and said how could he help, I said are you aware of any of this, I am so sick of repeating this story! He said yes that Kip had updated him. He went on to say that Kip had went above and beyond his duty to give me the credits, that I should have waited for the credits to come from the billing department. Which is two billings after you cancel. He said well you jumped the gun by calling before the two billings, I told George that no one ever told us that for one thing, and no, I was not going to get a bill for over 400 hundred dollars and not question it, I paid my bills and was not going to just blow it off, thinking Verizon would eventually correct their mistake. I said Kip should be congratulated for actually doing what he said he was going to do. I could not believe this guy, I jumped the gun because I questioned their over 400 dollar charge. I wanted his full name but he would not give it, how many George's can there be out there anyway????? I told him, you put this commercial out there that says "try us for 30 days and if you don't love us, we will take care of the charges". I wonder how many other people were duped in to that commercial????? Tomorrow its typing a e-mail to TV-8, they may not investigate, but will make me feel better.

Babies Babies Babies

Just got a very special Christmas card and it said "Congratulations your gonna be a Grandma again". Now this was more to the point and I got it right away. Unlike the time I got a beautiful grandmother figurine and thought what a nice gift from Jessica and Greg, never realizing that they got it for me to announce their new baby coming. Anyway, I was totally shocked, on this one I was not let in on the planning of the new one, come to think of it I don't think most of the kids told me that they were trying, but thats ok, I don't tell all my medical stuff either. I know this will be a tough time for the new parents but they have done it so successfully with their daughter I know they will do super with the new one too. When Melissa told Sam, he just looked at her and gave her a "Sam Look", if you have been around him you know what that is. Hope its a easy pregnancy, as easy as they can get. And hope the job situation gets a whole lot better for Johnny. This is really a miracle, and so happy for them.

Pulling my HAIR out

In the selling of Kubota Central Clare, I have ran up against issues that I never thought I would have to confront. I am so sick of our Vendors not canceling our accounts and letting the new company charge on our accounts. I wrote "letters of intent" to close out all account numbers. But did they do it NO, they are waiting for the new owners to send in their financials. Which they are not doing. Whats is wrong with this picture? I feel it is my responsibility to make sure our accounts are clear and credited with the correct amount, yes I could just say SCREW it and never mind. But I have a strong commitment of what is right and wrong. So I will follow through and make sure this business is credited the correct amt. And if you see me with a bald head then you will know that its been a little harder then I thought it would be.

New Baby

It won't be long and Baby Mouser will be arriving. I am so happy that this baby is going in to such a loving home, with two totally devoted parents. She is such a lucky little girl. I watched Shelby tonight, and what a joy that little one is, she is so busy. She would say from time to time today, "you know Jessica has a baby growing in her tummy", we were looking at old photos, one was with Greg and Jessica standing by the Miata, when Greg took Jessica to a fancy dance during college. They both look so young, as if they don't now. They probably never thought of all the future happenings in their new found love. This will be one of the most exciting and tiring events in their whole life. You never realize how tired you are when you wake up every night at 2AM. But it goes so darn fast. Just soak in all of the wonders of being a new parent, take joy and wonder in all things. Those little feet, that small bottom, tiny little fingers, sweet little nose. Watching at night to make sure the little chest rises up and down. Bending down to feel her little breaths. That wonderful sweet newborn cry, and that also wonderful sound of her silent breathing. I envy Greg and Jessica, they are starting on a new adventure, one that I completed years ago. May the journey be wondrous for them all.

Verizon

Oh my gosh, I have never had such a run around and poor customer service as I have with this company. We started our new adventure by going to Best Buy (our first mistake) to change our phone service from our now sold company, to one of our own. Well the person that helped us, and I use that word "helped" loosely, screwed up from the beginning. When we wanted him to correct, he said "oh, no problem just call customer service and they will take care of it in a few minutes". NOT, it has been almost 3 weeks and still no resolution. So tomorrow we are taking the phones back and going with Alltel. Man their commercials are so cool. And Greg, Jessica, Melissa, Angie, Johnny will be in our call circle. Does anyone read this thing?